Mobile Flames Pass: Frequently Asked Questions

You can use your Mobile Flames Pass at locations both on and off campus, including:

• Door Access (student housing and shared spaces; work/office locations for faculty/staff)
• LaHaye Recreation & Fitness Center
• Liberty Mountain Snowflex Centre
• Jerry Falwell Library
• Reber-Thomas Dining Hall
• On-Campus Bookstore
• Off-Campus Flames Cash merchants

The Mobile Flames Pass can be downloaded and used on your Apple iOS (iPhone 8 or newer) or Android smartphone as well as your Apple Watch. The pass is also available for Samsung wallet and watches. The Mobile Flames Pass is not eligible for download on any Apple iPad devices or Android tablets.

No. Students enrolled in the Liberty Online Program are not eligible to download the Mobile Flames Pass, even if local to campus.

Yes!  Apple Watch and Samsung smart watches are currently supported.

No. The Mobile Flames Pass is governed by the same non-sharing policies as the physical Flames Pass card.

No. iPhone and Apple Watch users who add their mobile Flames Pass to Apple Wallet can enable Express Mode, and Samsung Galaxy users who add their mobile Flames Pass to Samsung Wallet can enable Fast Mode, both allowing users to access locations with a tap of their device — no need to unlock or even wake up their device.

If an iPhone needs to be charged, users can still use their device to access their office or amenity areas for up to five hours with Power Reserve. If a Samsung Galaxy phone powers off due to low battery, users can make up to 15 transactions within 24 hours after their phone powers off.

Please note: some Android devices may require you to wake up your phone.

No. Your mobile pass will be activated for use as long as you remain affiliated with Liberty University as a residential student or active faculty/staff member.

Return to the location of the sale and ask the store to issue a credit card refund, then process the transaction against your Flames Pass.

You determine when to remove your mobile Flames Pass from your digital wallet; however, all associated access privileges will be removed once you are no longer a student. If you have a Flames Cash balance upon graduation, you can spend those funds prior to the end of your last semester or request balances greater than $25.00 be refunded as noted in the terms and conditions. If you transfer to another participating program or department at Liberty University, your credential will stay active and update accordingly.

No. There is no need to remove your mobile pass from your phone while are a residential student or active faculty/staff. You can continue to use your Mobile Flames Pass for any granted access or spend Flames Cash during these times.

The Mobile Flames Pass is the primary version of the Flames Pass used across campus and we encourage students to enjoy its benefits. However, under extenuating circumstances, we do allow students to switch to a physical card. For assistance, visit ID & Campus Services located in the Montview Student Union, Room 1720. Please note, you will be subject to the Terms and Conditions of physical card replacement and your Mobile Flames Pass will be deactivated.

Don’t worry! There may be a short delay of up to 30 minutes between the time you set up your Mobile Flames Pass and your access being granted to your dorm, workplace, or other applicable locations around campus.

Visit the Liberty IT Password Recovery webpage for assistance.

Instructions can be found at on the Liberty University IT Multi-Factor Authentication webpage.

Contact our office! We’d love to help you.

Contact

• (434) 582-7771
• campusservices@liberty.edu; lostandfound@liberty.edu
• Montview Student Union,Room 1720

Your Flames Pass will not automatically transfer to your new phone and must first be removed from the Wallet app of your previous device.

If you no longer have access to your previous device, iPhone users may remove the Flames Pass from their old phone through their Apple Account (see below). Android users must contact ID & Campus Services to remove the old device before activating on the new phone.

iPhone Users:

1. Go to Settings > Apple ID on your iPhone. Or using a computer or tablet, sign in to your Apple Account.
2. Scroll down to your list of devices (on iPhone). Or click Devices in the left menu (on computer or tablet).
3. Under your list of Devices, select the old iPhone that has your active Flames Pass. You will see all of the cards you have active in Apple Pay. Under Wallet & Apple Pay, click Remove Items. Note: This process will remove ALL items from your old phone’s Apple Wallet.

You can deactivate your Mobile Flames Pass by reporting it lost online, or you can visit the ID & Campus Services office during normal business hours, and we will deactivate it for you. Please be sure to indicate ALL devices you have your Flames Pass downloaded to, because any device not specifically requested to be suspended will remain active.

If applicable, identify the fraudulent activity and provide any relevant information to our office within 10 business days as noted in the Flames Pass Terms and Conditions.

Contact

• (434) 582-7771
• campusservices@liberty.edu
• Office location: Montview Student Union, Room 1720

Deactivating in the Transact eAccounts app:

• Click the settings gear in the upper right corner.
• Select the Card Management option.
• Choose the credential you want to deactivate and toggle it off.
• You will receive a confirmation email. Only the selected card will be deactivated. All other credentials will remain active.

Deactivating in the Transact eAccounts web version:

• Select Card Services
• Select Deactivate Card
• Select the credential to deactivate and click on “Deactivate Card”
• You will receive a confirmation email. Only the selected card will be deactivated. All other credentials will remain active.

Additional instructions for Lost/Found Apple devices and Find My iPhone are located at https://support.apple.com/en-us/HT201472

Additional instructions for Lost/Found Samsung devices and SmartThings Find are located at https://smartthingsfind.samsung.com/

To reactivate a found device that was suspended, perform the following steps:

In the Transact eAccounts App:

• Click the settings gear in the upper right corner.
• Select the Card Management option.
• Choose the credential you want to reactivate and toggle it on.
• You will receive a confirmation email. Only the selected card will be reactivated.

In the Transact eAccounts Web Version:

• Select Card Services
• Select Activate Card
• Select the credential to reactivate
• You will receive a confirmation email. Only the selected card will be reactivated.

Your Mobile Flames Pass is more secure than your physical card.  Multi-factor authentication is required, and a token is utilized rather than a card number to securely process the transaction

No, your physical Flames Pass card will no longer function after you have downloaded and switched to your Mobile Flames Pass. Remember, the Mobile ID is a privilege and benefit of being part of the Liberty University community. Anyone found to be misusing their physical card or Mobile ID will be subject to the applicable student Code of Conduct or Human Resources policies regarding fraud and/or misconduct.

No problem! You can request a physical Flames Pass card with ownership subject to the terms and conditions of physical card replacement. Contact our office at (434) 582-7771 or email CampusServices@liberty.edu for further instructions on how to obtain your card.